Privacy Policy

1. Information We Collect

We collect information that you provide directly when you create an account, set up an organization, or contact our support team. This includes:

• Account Information: Name, email address, and password when you sign up.
• Organization Data: Business name, type (club, camp, school), location, and session details.
• Payment Information: Processed securely through Stripe. We never store your full card details on our servers.
• Communication Data: Messages exchanged through integrated channels (WhatsApp, Instagram) for booking automation purposes.
• Usage Data: How you interact with the platform, feature usage, and performance metrics.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our platform and services.
• Process bookings, payments, and manage your organization's operations.
• Facilitate automated messaging and booking through WhatsApp and Instagram.
• Send you important service updates, security alerts, and support messages.
• Analyze usage patterns to improve user experience and develop new features.
• Comply with legal obligations and protect against fraud.

3. Data Sharing

We do not sell your personal data to third parties. We share data only with:

• Stripe: For secure payment processing.
• Meta (WhatsApp/Instagram): To enable messaging automation through their official APIs.
• Cloud Infrastructure: Our hosting providers store encrypted data in secure, certified data centers.
• Legal Authorities: Only when legally compelled by valid court orders.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encryption at rest, and regular security audits. Access to production data is restricted to authorized personnel through role-based access controls.

5. Data Retention

We retain your data for as long as your account is active. If you choose to delete your account, we will remove your personal data within 30 days, except where we are legally required to retain certain records.

6. Your Rights

You have the right to:

• Access and download your personal data.
• Correct inaccurate information.
• Request deletion of your account and data.
• Object to or restrict certain processing activities.
• Data portability — receive your data in a structured, machine-readable format.

To exercise any of these rights, contact us at privacy@waveclubs.com.

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@waveclubs.com.